Queue Management System QSERVE provides integrated solution
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A complete system that meets the needs of the owners of institutions, companies and hospital management to make the various waiting lists for different departments to serve customers and direct them to the desired department in the shortest possible time. It makes it easier for visitors to enter a waiting list by taking a ticket through various channels such as ticket booth (kiosk) with self-service and choosing the service Required via the touch screen touch screen or web tickets that can be pre-booked by phone from the website or mobile application from various stores (Windows, Android, IOS) or pre-booked appointments via the Internet or by phone.
Queue Management System QSERVE provides integrated solution of Queuing Systems seeking high level of
customer satisfaction QSERVE covered the following Models:
Intelligent central queue management system, introducing great performance scalability, flexibility
and usability. Multiple portable (Windows, android) / Desktop and Web Based.
Suitable for managing multi-services, and multi-counters for high density queues and large number of
service stations (PC based).
Suitable for managing multi-services and multi-counters for medium density queues at medium
number of service stations.
Suitable for managing multi-services and multi-counters for lower queue management system at lower number of service
stations and ad-ons, provides Ding Dong/Audio Announcement.
Suitable for single service and single counter, provided limited ad-ons (Ding Dong).
Software application orchestrating all waiting area management system activities.
Software application for Digital Signage Displays for showing Q-system Services, Multimedia, moving messages.
Reporting software for showing statistics and performance data for branch.
Live monitoring SW:
1- The Reporting software include real time performance that help manger to view the full picture. Color codes reflect the status
2- Monitoring Dashboard that include live summary dashboard that gives summary for the current branch performance.
LED 19” or higher, Digital signage through display
Calling Station Functions:
HW & SW Counter Terminals, Next, Call, Store, Recall, Ticket Transfer, Service Move, OFF mode, Priorities, waiting customer, Display serving Time, Exceed serving time.
Display Station Functions:
A wide range of counter displays is available. 7-segment (3,4 Digits) & dot-matrix Show the current customer number.
Waiting Area Displays:
To shows both of Customer no. & Counter no.
Printer Request Station:
Compact Ticket Printers & Multifunction Ticket Printers, Up to 16 Services per printer, multiple ticket request stations for multiple entrances
Touch Screen Kiosk:
Floor stand Full PC with a Touch Screen, printer for ticket generation, Controller, Audio Amplifier, Power supply, Speakers.