Queue Management System QSERVE provides 5 integrated solution

Queue Management System QSERVE provides integrated solution

So first, get to know

What is the customer waiting system? QSERVE

A complete system that meets the needs of the owners of institutions, companies and hospital management to make the various waiting lists for different departments to serve customers and direct them to the desired department in the shortest possible time. It makes it easier for visitors to enter a waiting list by taking a ticket through various channels such as ticket booth (kiosk) with self-service and choosing the service Required via the touch screen touch screen or web tickets that can be pre-booked by phone from the website or mobile application from various stores (Windows, Android, IOS) or pre-booked appointments via the Internet or by phone.

 Technical Specification

Introduction:

Queue Management System QSERVE provides integrated solution of Queuing Systems seeking high level of
customer satisfaction QSERVE covered the following Models:

1. QSERVE Model (PREMIUM)

   Intelligent central queue management system, introducing great performance scalability, flexibility
   and usability. Multiple portable (Windows, android) / Desktop and Web Based.

2. QSERVE Model (PLUS)

   Suitable for managing multi-services, and multi-counters for high density queues and large number of
   service stations (PC based).

3.  QSERVE Model (ELITE)

   Suitable for managing multi-services and multi-counters for medium density queues at medium
   number of service stations.

4.  QSERVE Model (LITE)

   Suitable for managing multi-services and multi-counters for lower queue management system at lower number of service
   stations and ad-ons, provides Ding Dong/Audio Announcement.

5.  QSERVE Model (ALONE)

   Suitable for single service and single counter, provided limited ad-ons (Ding Dong).
   

Features:

1.  Improves time management of Customers in public services. The system maintains order and avoids dense
   queuing at service stations.
2. Provides High Technology and quality compared with other systems, it is the preferred and best choice
   recently established organizations especially in finance and commerce sectors.
3. Covers different service areas in most business sectors such as banking, healthcare, clinics, government,
   Public services, Embassies and Telecommunication…etc.
   

Operation:

1.  The Kiosk will print a ticket for queue management system  that shows the customer’s queue number.
2. The Customer sits in the waiting area in front of Waiting displays or digital signs.
3. The system calls for the next customer to be served based on pre-configured priority rules depends on both, the selected service, the customer’s segment and ticket number.
4. When the employee calls for next customer, the system plays on automatic sound that calls the customer’s ticket number. It possible to configure the system to make the audio announcement in the same language the customer  selected at the kiosk.
5.  The system displays the next customer number to be served on counter Display & LED screens. Both options offered
6. The employee calls for next customer through a HW Terminal or Software based on his PC.

Main Features:

 QSERVE SW:
Software application orchestrating all waiting area management system activities.

 QSIGNAGE SW:
Software application for Digital Signage Displays for showing Q-system Services, Multimedia, moving messages.

 QREPORT SW:
Reporting software for showing statistics and performance data for branch.

 Live monitoring SW:
1- The Reporting software include real time performance that help manger to view the full picture. Color codes reflect the status
2- Monitoring Dashboard that include live summary dashboard that gives summary for the current branch performance.

 QPlayer:
LED 19” or higher, Digital signage through display

 Calling Station Functions:
HW & SW Counter Terminals, Next, Call, Store, Recall, Ticket Transfer, Service Move, OFF mode, Priorities, waiting customer, Display serving Time, Exceed serving time.

 Display Station Functions:
A wide range of counter displays is available. 7-segment (3,4 Digits) & dot-matrix Show the current customer number.

 Waiting Area Displays:
To shows both of Customer no. & Counter no.

 Printer Request Station:
Compact Ticket Printers & Multifunction Ticket Printers, Up to 16 Services per printer, multiple ticket request stations for multiple entrances

 Touch Screen Kiosk:
Floor stand Full PC with a Touch Screen, printer for ticket generation, Controller, Audio Amplifier, Power supply, Speakers.